TENSA PRO TERMS OF SERVICE
Last Updated: January 04, 2026
These Terms of Service (“Terms”) apply to your access to and use of (a) the website located at https://tensa.pro (or any successor links) and all associated web pages, websites, and social media pages (the “Website”) provided by Tensa Pro (“we,” “our,” or “us”) and (b) any online services ((a) and (b), collectively, our “Services”).
By using our Services, you expressly agree to these Terms. Please carefully review these Terms before using our Services, including, without limitation, the warranty disclaimers and releases set forth in Section 11, which limit our liability and your ability to bring certain claims against us. If you do not agree to these terms, you are strictly prohibited from using the service.
BY AGREEING TO THESE TERMS, EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 14, DISPUTES BETWEEN YOU AND TENSA PRO WILL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR BY JURY TRIAL. YOU WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF THESE TERMS.
We may make changes to these Terms. The “Last Updated” date above indicates when these Terms were last changed. If we make future changes, we may provide you with notice of such changes, such as by sending an email, providing a notice through our Services, or updating the date at the top of these Terms. Unless we say otherwise in our notice, the amended Terms will be effective immediately, and your continued use of our Services after we provide such notice will confirm your acceptance of the changes. If you do not agree to the amended Terms, you must immediately stop using our Services.
1. Eligibility and Use Restrictions; Accounts
a. Eligibility and Use Restrictions. Users under 18 years of age (or the age of legal majority where the user lives) may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. The parent or legal guardian of a user under the age of 18 is fully responsible for the acts or omissions of such user in relation to our Services. In using our Services, you represent and warrant that you meet the eligibility requirements and have the authority to be bound by these Terms.
b. Accounts. You may be required to create an account with us in order to use some or all of our Services. You will promptly update any information contained in your account if it changes. You must maintain the security of your account and promptly notify us if you discover or suspect that someone has accessed your account without your permission. We reserve the right to reject, require that you change, or reclaim usernames, including on behalf of businesses or individuals that hold legal claim, including trademark rights, in those usernames.
2. Your Information and Privacy
a. Personal Information. You may provide certain information such as your name and email to Tensa Pro in connection with your use of our Services. For detailed information about how we collect, use, share, and otherwise process information about you, please see our Privacy Policy. The information you give us such as name and email is handled according to that policy.
b. Electronic Communications. You agree to receive all communications, agreements, and notices that we provide in connection with our Services electronically, including by email, SMS or text message to the cell phone number associated with your account, or by posting them to your account on the Website or otherwise through our Services.
3. User Content and Ownership
a. Content. You may provide input to the Services (“Input”), and receive output from the Services based on the Input ("Output"). Input and Output are collectively referred to as "User Content." You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Services.
b. Property Rights. The content uploaded and generated is solely yours and you hold its property. Not even us hold ownership over your generated works. However, you understand and acknowledge that we may keep checking and monitoring generated content solely for security purposes, system maintenance, and to ensure compliance with our safety policies. You hold all title and interest in the Output, subject to these Terms.
c. Reliability. Artificial intelligence is a rapidly changing area. We do not adopt or endorse any Output and we are not responsible for any third-party references generated by the Services. You should not rely on Output, and should always check the Output for accuracy, completeness and reliability. We expressly disclaim any duty or obligation to undertake any monitoring or review of any User Content, though we reserve the right to do so for safety.
4. NSFW Policy and Severe Violation Penalties
a. Strict Prohibition. Tensa Pro maintains a zero-tolerance policy regarding NSFW (Not Safe For Work) content. You may not create, upload, share, generate, or display any User Content that is obscene, pornographic, sexually explicit, indecent, lewd, or suggestive.
b. Warning and Shield. We have implemented automated technical shields designed to block the generation of NSFW material. If a user attempts to generate NSFW content, the system will trigger a warning.
c. Permanent Suspension. If you try to generate NSFW content after a warning has been issued, your account will be suspended permanently. Tensa Pro will not tolerate attempts to bypass our security filters.
d. Financial Penalty. In the event of a permanent suspension for NSFW violations, your account credits will be held. We will only issue a refund for 50% of the remaining credit value, and this applies only if your balance is greater than $10.00 USD. If your balance is $10.00 USD or less at the time of suspension, no refund will be provided and your credits will be held in full.
5. Copyrighted Content and Tool Misuse
a. Restrictions. You may not create, share or display any User Content if you do not have all the rights and consents necessary to do so. This includes attempts to generate or replicate copyrighted content without authorization from the owner.
b. Watermark Removal Tool. Our watermark remover tool (or any image editor tool) is provided for use on images you own. Using our tools to remove watermarks from copyrighted stock photos or protected third-party property can result in an immediate 10-day suspension.
c. Subscription Policy. If your account is suspended for copyright misuse while you have an active subscription, no additional days will be added to your subscription period to compensate for the time you were unable to access the service. The subscription period will continue to elapse during the suspension.
6. Refund Policy
a. Accidental Purchase. Refunds can only be considered if the user has purchased the subscription accidentally. Claims based on "not wanting the service anymore" or "changing your mind" are strictly not applicable and will be denied.
b. Timeframe. A refund application must be submitted within the first 3 days of the subscription purchase. Any application sent after the 72-hour window will be automatically rejected.
c. Usage Limits. To be eligible for a refund, the user must not have used more than 10% of the total credits associated with the plan. If any more than 10% has been utilized, no refund will be issued, as it will be deemed that the user has obtained the value they intended or is attempting to abuse the service.
d. Anti-Abuse Clause. No refund will be made if the user has already received a refund for any other subscription or package within the last 5 months. This is to prevent "churn abuse" where a user buys a subscription, uses it partially, and applies for a refund repeatedly.
7. Prohibited Conduct
General. You will not use our Services if you are not eligible to use our Services in accordance with these Terms. You must always be respectful of other users and the integrity of the platform.
Specific. Further, you will not:
- a. Violate any applicable law, contract, intellectual property right, or other third-party right;
- b. Engage in harassing, threatening, intimidating, predatory, or stalking conduct;
- c. Use any cameras, video, or devices designed to capture recordings of our internal service logic;
- d. Use or attempt to use another user's account without authorization;
- e. Impersonate or post on behalf of any person or entity;
- f. Sell or resell our Services;
- g. Copy, reproduce, or publicly display portions of our Services except as permitted;
- h. Modify our Services or remove proprietary rights notices;
- i. Interfere with, disrupt, or inhibit other users from fully enjoying our Services;
- j. Reverse engineer any aspect of our Services or discover source code;
- k. Use data mining, robots, or scraping methods on our Services;
- l. Send, distribute, or post spam, bulk commercial communications, or pyramid schemes;
- m. Use our Services for any illegal or unauthorized purpose;
- n. Bypass or circumvent measures employed to prevent or limit access.
Enforcement. Enforcement of this section is at Tensa Pro's sole discretion. Failure to enforce in one instance does not waive our right to enforce in others.
8. Trademarks
The “Tensa Pro” name, our logos, product names, slogans, and the look and feel of our Services are trademarks of Tensa Pro and may not be copied or used without prior written permission. All other trademarks mentioned on our Services are the property of their respective owners. Reference to any third-party products does not imply endorsement.
9. Feedback and Communication
You may voluntarily post, submit, or otherwise communicate to us any questions, comments, or suggestions (“Feedback”). Tensa Pro may use such Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you. We will exclusively own all improvements or new products developed based on Feedback. Feedback is treated as non-confidential.
10. Legal Compliance and Complaints
a. Legal Cooperation. Tensa Pro will cooperate fully with legal organizations, government agencies, court orders, or law enforcement authorities requesting or directing us to disclose information about content or users.
b. Step-in Policy. In any case where we receive a formal complaint from a legal organization regarding generated content or a user, we will step in and block/suspend the user for a timelapse (duration) according to the severity and nature of the complaint.
c. Content Removal. We reserve the right to remove any content that we believe, in our sole judgment, violates these terms, copyright laws, or legal statutes, or exposes Tensa Pro to liability.
11. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE DISCLAIM ALL WARRANTIES (EXPRESS, IMPLIED, OR STATUTORY) INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE.
YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS IS AT YOUR SOLE RISK. YOU WILL NOT RELY ON OUTPUT AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
12. Limitation of Liability
a. Waiver of Damages. To the fullest extent permitted by law, Tensa Pro will not be liable for any indirect, consequential, exemplary, incidental, or special damages or lost profits, even if advised of the possibility.
b. Liability Cap. The total liability of Tensa Pro to you is limited to the amount paid by you to use our Services in the 6 months prior to the claim or $100 USD, whichever is greater.
13. Indemnification
To the fullest extent permitted by applicable law, you will indemnify, defend, and hold harmless Tensa Pro and our subsidiaries from any claims, damages, or expenses (including attorney's fees) arising out of or related to: (a) your use of our Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of another party.
14. Governing Law and Dispute Resolution
a. Governing Law. These Terms and your use of the Site are governed by the laws of Pakistan. Any legal action shall be brought exclusively in the courts of Pakistan.
b. Informal Resolution. Before filing any formal claim, you agree to attempt to resolve the dispute informally by contacting us at support@tensa.pro with a written notice describing the basis of the claim.
15. Termination
We reserve the right, without notice and in our sole discretion, to terminate your right to access our Services and block your future access if you violate these Terms or if we believe your use of the Services may expose us to liability.
Contact Us
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Tensa Pro Support
Email: support@tensa.pro
